Role OverviewThe Help Desk Technician is a crucial role in the front-line of support for Lutheran Services Florida networks and computing environment. The individual must be agile, willing to learn and think outside of the box in order to operate effectively in an ever-changing technology landscape. Troubleshoot issues and work with other teams to nail down root cause issues and correct them as necessary.
What You Will Do
Provide technical assistance and support for incoming inquires and issues related to computer systems, software, and/or hardware. Respond and perform troubleshooting through diagnostic techniques and pertinent questions via phone, email, walk-ins, remote sessions, and/or the IT support management application.
Why It Might Be a Fit
Must have excellent oral and written communication skills, excellent customer service skills, and a basic understanding of Windows-based PC computing and troubleshooting.
Requirements
- Associate’s degree in a related field or equivalent experience
- A+, N+ and Microsoft Certified Professional + Internet (MCP+I) certifications or equivalent experience preferred
- One to two years’ experience in administration of workstation support in a network environment
Benefits
- Medical, Dental and Vision
- Telehealth (24/7 online access to Doctors)
- Employee Assistance Program (EAP)
- Employer paid life insurance (1X salary)
- 13 paid holidays + 1 floating holiday
- Generous PTO policy (starting at 16 working days a year)
- 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
- Tuition reimbursement
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