Help Desk Technician

Arrowhead Pharmaceuticals
Verona, WI
Category Customer Service
Job Description
Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department in Madison, Wisconsin, and Verona, Wisconsin. The role involves providing Tier I/II tech support, troubleshooting network issues, and ensuring a good user experience. This position contributes to the success of Arrowhead's clinical programs and represents a key part of the IT department.

Requirements

  • Frontline Help Desk support for all on-site and remote users
  • Maintaining PC life cycle – imaging, deploying, retiring PCs
  • Maintain IT equipment inventory
  • Address employee’s questions around Windows 10, Office 365 and mobile devices
  • Troubleshoot network connectivity issues
  • Troubleshoot VOIP phone issues
  • Upholding acceptable usage policies as outlined by the company handbook
  • Upholding IT security best practices outlined by the IT department
  • Assist IT management with physical networking tasks on occasion
  • Support and troubleshoot video conferencing technologies on PCs and in conference room environments
  • Light Active Directory administration

Benefits

  • Competitive salaries
  • Excellent benefit package
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