Role OverviewThe Help Desk Technician provides first-level contact and problem resolution for users with hardware, software, and applications problems via phone, email, and ticketing system. The role involves maintaining communications with employees throughout the problem resolution process, creating, modifying, and managing Active Directory objects, and deploying hardware and software.
What You Will Do
The Help Desk Technician will provide first-level contact and problem resolution for all users, maintain communications with employees, create and manage Active Directory objects, and deploy hardware and software.
Why It Might Be a Fit
The ideal candidate will have a degree in an IT-related field or equivalent experience, 2+ years of working experience as 1st Level Support/User Helpdesk, and solid expertise in current Microsoft desktop operating systems and application software.
Requirements
- Degree in an IT-related field or equivalent experience
- 2+ years of working experience as 1st Level Support/User Helpdesk
- Solid expertise in current Microsoft desktop operating systems and application software
- Windows 10 / Windows Server 2019/ MS Office 2016, 2019
- Experience with endpoint solutions (Workspace ONE, Tanium)
- Solid knowledge of personal computer hardware configuration and setup
- Basic knowledge of DNS, FTP, TCP/IP, file and print servers
- Experience in using Active Directory, Creating and managing accounts
- Strong interpersonal and relationship-building skills, conducive to team development
- Excellent telephone and face-to-face communication skills
- Ability to multitask in a challenging, fast-paced environment
- Good communications skills in English, both verbal and written
- Creative and innovative in problem solving
- Availability to work after hours and weekends
Benefits
- Health
- Dental
- Vision
- Paid Time Off (PTO)
- Short- and Long-Term Disability
- Life Insurance
- Holidays
- Parental Leave
- 401(k) plan with employer match
- Stock options
- Employee Assistance Program
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