Role OverviewThe IT Help Desk 1 provides first-level technical support to employees, ensuring all systems, hardware, and software are functioning properly.
What You Will Do
Respond to help desk tickets, troubleshoot basic issues, reset passwords, install and configure computers, and document resolutions.
Why It Might Be a Fit
Excellent customer service skills, ability to work in a manufacturing plant, and strong communication skills are required.
Requirements
- Intermediate knowledge of Windows and Microsoft Office
- Strong customer service and communication skills
- Ability to follow troubleshooting procedures
- IT certification or related education preferred (CompTIA A+ or equivalent)
]]>