Role OverviewWe are seeking a dependable and customer-focused Helpdesk Support Specialist to provide first-level technical assistance to internal users across the organization. This role is responsible for resolving common hardware, software, network, and access-related issues while delivering timely, professional support that enables employees to work efficiently and securely.
What You Will Do
Provide technical support and troubleshooting assistance for desktops, laptops, mobile devices, applications, and peripheral equipment, respond to support requests via phone, email, ticketing system, chat, or in person, and diagnose and resolve basic hardware, software, operating system, and network connectivity issues.
Why It Might Be a Fit
The ideal candidate demonstrates strong troubleshooting skills, a service-oriented mindset, and the ability to communicate technical concepts clearly to non-technical users.
Requirements
- Critical Thinking
- Speaking
- Active Listening
- Complex Problem Solving
- Reading Comprehension
- Coordination
- Oral Comprehension
- Problem Sensitivity
- Oral Expression
- Deductive Reasoning
- Written Comprehension
- Information Ordering
Benefits
- Awarded Star Tribune Top Workplaces 7 Years in a Row!
- Hours: Monday through Friday 7am-4pm
- Travel to company branch locations as needed to provide hands-on support
- Maintain confidentiality and protect sensitive company and customer information
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