Role OverviewWe're looking for a IT Support Technician to provide front-line technical support to end users, resolving hardware, software, and network issues to maintain productivity and system reliability. This role works under direct supervision, follows established IT procedures, and supports technology operations in an architectural office environment.
What You Will Do
Respond to and prioritize IT support requests via phone, email, and in person, troubleshoot PCs, laptops, peripherals, and basic network issues, set up and configure workstations, printers, mobile devices, and video conferencing equipment, and maintain hardware/software inventory and ensure data integrity.
Why It Might Be a Fit
As an employee-owned company, you become an owner after one year, receiving company-provided shares at no cost and building long-term financial growth as the firm succeeds. We also give back through our volunteerism with our Designing Futures Foundation, which advances sustainable and regenerative design and supports the next generation of innovators.
Requirements
- Associate degree or equivalent technical training
- Minimum 2 years of experience in a Microsoft Server and Windows environment
- Working knowledge of PC hardware, networking basics, and IT applications
- Strong customer service, communication, and documentation skills
- Ability to manage priorities, meet deadlines, and adapt to change
- Professional demeanor, dependable attendance, and collaborative work style
Benefits
- Base+Bonus+Equity+401k
- Student loan repayments
- Wellness programs
- Full medical, dental, vision
- Time off and holidays above industry standard
- Discretionary bonus opportunities
- Employee stock ownership grants
- Paid time off
- Medical insurance
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