Helpdesk Support Technician

City of New York
New York City, NY
Job Description
The NYC Department of Probation (DOP) is seeking Helpdesk Support Technicians to provide technical assistance and administrative support. The role involves monitoring, managing, and troubleshooting computer systems and software, providing desktop and laptop support to DOP staff and users, and ensuring accurate call center operations. The position offers opportunities to enhance community safety and decrease recidivism through innovative programming.

Requirements

  • Monitor and manage ServiceNow Helpdesk tickets, emails, and calls.
  • Respond to urgent IT issues, diagnose problems, and escalate as needed.
  • Maintain and support documentation of processes.
  • Follow client support guidelines.
  • Provide remote desktop and laptop support.
  • Install, configure, and troubleshoot hardware and software.
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