Role OverviewThe Help Desk Technician will support the YMCA's IT team by providing friendly, first-level technical assistance and essential administrative support.
What You Will Do
The Help Desk Technician will answer help desk calls, route service requests, run scheduled reports, monitor system alerts, and assist with password resets.
Why It Might Be a Fit
The YMCA of Pierce and Kitsap Counties is looking for a Help Desk Technician who is committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
Requirements
- One year or more of experience with Help Desk or technical customer service
- Proficient with Microsoft Office 365
- Demonstrated professionalism in both attitude and appearance
- Excellent written and oral communication skills
- Positive attitude and previous experience with diverse populations
- Computer proficiency, including practical application of MS Office suite, including Teams, and Zoom
- Ability to perform training in a group setting
- Must be able to pass Background and Reference checks
- Committed to valuing and promoting diversity and contributing to an inclusive working and learning environment
- Able and willing to complete online Child Abuse Prevention training on first day, and other online and in-person training as required
Benefits
- Medical, Dental, and Vision benefit plan options
- YMCA paid Life and Long-term Disability Insurance
- Opportunity to participate in the YMCA 403(b) retirement saving plan
- Accrual of 15 days of paid vacation
- 8 paid Holidays/Floating Holidays per year
- Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
- Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program and LifeMart employee discount center
- Professional training, education and certification opportunities
- 20% discount on YMCA programs, Child Care services, and merchandise
- Public Service Loan Forgiveness eligibility for Full-Time employees
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