HIP Primary Care Patient Navigator

The HIP Primary Care Patient Navigator plays a vital role in supporting clients who are primarily unhoused as they navigate healthcare and social service systems. The role centers on direct client assistance, including helping individuals apply for and maintain Medicaid benefits, coordinating access to care, transporting clients to appointments, and ensuring they receive prescribed medications. The position supports clinical operations as directed by providers or the program director and focuses on reducing barriers to care for diverse and underserved populations.

What You Will Do

Support patients/clients with insurance-related needs, including Medicaid applications, renewals, troubleshooting, and general benefits navigation. Act as an Authorized Rep for select patients as assisting with benefits navigation. Assist clients in accessing healthcare services and community resources, addressing social financial, and logistical barriers.

Why It Might Be a Fit

The ideal candidate is compassionate, organized, and committed to client-centered service. Must be able to accurately collect patient information, perform multiple tasks simultaneously, and have strong interpersonal skills/abilities to relate to people with respect for their individuality and privacy.

Requirements

• High school diploma or GED
• Basic Life Support certification through the AHA
• Ability to accurately collect patient information
• Ability to perform multiple tasks simultaneously
• Excellent teamwork ability and maturity in interpersonal staff relationships
• Strong interpersonal skills/abilities to relate to people with respect for their individuality and privacy
• Computer experience utilizing Microsoft products as well as Electronic Medical Records
• Flexibility to adjust to variations in the work environment
• Experience working with culturally diverse communities and families with the ability to be culturally sensitive and appropriate
• Reliable transportation required as travel is required within city limits
• Experience working in a healthcare, community health, or social services setting preferred
• Knowledge of Medicaid and public assistance programs a plus

Benefits

• Competitive Compensation
• Medical, Dental, and Vision Plan
• Short-Term & Long-Term Disability
• Health Savings Account & Difference Card Available within certain medical plans
• Flexible Spending Account
• Life Insurance, AD&D
• Group Accident, Critical Illness & Hospital Indemnity
• Domestic Partner Leave
• Wellness Programs
• 401k Match
• Paid Time Off accumulates at start of employment and available to use
• Tuition Reimbursement
• Employee Referral program