Home Appliance Service Technician

Join our growing team as a Home Appliance Service Technician to diagnose and repair BSH appliances in the field. The role involves traveling to customers' homes, troubleshooting and diagnosing mechanical and electrical issues, and communicating clearly with customers to provide a positive service experience.

What You Will Do

Responsibilities include traveling to customers' homes to diagnose and repair major gas and electric appliances, troubleshooting and diagnosing mechanical and electrical issues, communicating with customers, and providing a positive service experience.

Why It Might Be a Fit

The role is for skilled, customer-focused technicians who are motivated to diagnose and repair BSH appliances in the field, and who love fixing things, working independently, and delivering great service.

Requirements

• High School Diploma or GED Equivalent
• 3-5 years' experience with appliance repair, or transferrable skills from electrical, HVAC, or mechanical trades
• Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service
• Proficient in Microsoft Office, including Outlook
• Solid diagnostic, troubleshooting skills and proficient in basic math
• Customer-first mindset and strong professional communication and written skills
• Ability to explain repairs to customers in a logical manner
• Must be a self-starter and ability to work independently with minimal supervision
• Ability to maintain a company provided vehicle
• Valid driver's license and acceptable driving record
• Ability to lift to 50 pounds or more

Benefits

• Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP)
• Adoption Benefits, HSA, FSA, and Dependent Care FSA
• 401(k) plan with 100% employer match on the first 4% of compensation contributed by employees
• Annual employer funded profit sharing dependent on company profitability
• Opportunities for employees to participate in a company sponsored Wellness plan and earn lower medical care premiums
• 2 weeks of paid vacation for all non-temporary status new hires below Director level positions
• Unlimited paid vacation for all Director and above level positions
• 40 hours of paid sick leave or state or local minimum requirements for paid leave (Non-Production Line)
• 40 hours of paid personal leave (Production Line)
• 12 days of paid holidays per year (max 8 hours paid per day)
• Employee, friends, and family discount program for company products