Role OverviewThe Home Delivery Scheduling Lead will support and lead a team of Scheduling Associates to facilitate a luxury delivery experience of furniture and accessories to customers' homes. The role requires 3+ years of customer service or delivery logistics experience, a passion for providing a first-class customer experience, and strong technical aptitude.
What You Will Do
Responsibilities include providing support in a contact center environment, training and coaching Scheduling Associates, facilitating the Training and Onboarding process, understanding and optimizing key metrics, and managing workflow and delegating special projects.
Why It Might Be a Fit
The ideal candidate will be a self-starter, proactive, organized, and detail-oriented individual with strong listening, verbal, and written skills, and a solution-oriented and positive mindset that openly embraces change and stretches goals.
Requirements
- 3+ years customer service or delivery logistics experience
- Passion for providing a first-class customer experience
- Self-starter, proactive, organized, and detail-oriented
- Resilient in the face of adversity and ability to excel under pressure
- Communicate effectively; strong listening, verbal, and written skills
- A solution-oriented and positive mindset that openly embraces change and stretches goals
- Strong technical aptitude and comfort navigating across multiple systems
- Ability to work a flexible schedule including weekends and mandatory overtime
Benefits
- Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role
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