Hospital Collections Customer Service Representative

Ucla health
Los Angeles, CA
Category Hospitality
Job Description
Join a patient-focused team to resolve financial concerns at UCLA Health as a Hospital Collections Customer Representative. Assist patients with payments, process account adjustments, and review and process account information in a high-volume call center environment.

Requirements

  • Minimum of 3 years of customer service experience in a hospital or healthcare setting
  • Familiarity with Epic electronic health record systems
  • Excellent verbal and written communication skills
  • Strong organizational skills and the ability to manage multiple accounts
  • Attention to detail in account documentation, refund processing, and reconciliation
  • Proficiency in managing follow-up work queues and resolving patient concerns efficiently
  • Ability to maintain confidentiality and act with integrity when handling sensitive patient information

Benefits

  • Flexible hybrid work schedule
  • Onsite or remote work options
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