Hospital Customer Service Collections Representative

Ucla health
Los Angeles, CA
Category Customer Service
Job Description
Join a patient-focused team at UCLA Health as a Hospital Collections Customer Representative, serving as the primary point of contact for patients to resolve billing inquiries, process payments, and support account follow-up activities in a high-volume call center environment.

Requirements

  • 3 years of customer service experience in a hospital or healthcare setting
  • Familiarity with Epic electronic health record systems
  • Excellent verbal and written communication skills
  • Strong organizational skills and the ability to manage multiple accounts
  • Attention to detail in account documentation, refund processing, and reconciliation
  • Proficiency in managing follow-up work queues and resolving patient concerns efficiently

Benefits

  • Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
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