Role OverviewThe Hospitality Manager is responsible for overseeing daily guest services operations and ensuring exceptional customer experiences across all touchpoints. This role leads hospitality staff, implements service standards, manages logistics, and fosters a welcoming environment that reflects the brand's values.
What You Will Do
Key responsibilities include ensuring the highest standards of hospitality and customer service, addressing guest concerns, monitoring and evaluating service quality, recruiting and supervising front-of-house staff, and overseeing daily operations of guest-facing departments.
Why It Might Be a Fit
The ideal candidate is a detail-oriented leader with a passion for service excellence, team development, and operational efficiency.
Requirements
- Bachelor's degree in Hospitality Management, Business, or related field preferred
- 4--6 years of hospitality or customer service experience, with at least 2 years in a supervisory or management role
- Experience in hotels, resorts, wellness/spa environments, or luxury service settings is a plus
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
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