Hospitality Shift Manager

Requirements

• Responsible for planning, communicating, and implementing procedures for the overall efficient operation of areas of responsibilities.
• Looks for possible safety hazards and addresses concerns.
• Ensures proper signage is displayed for hazard areas such as wet floors and ensures housekeeping is maintaining entrance areas during inclement weather.
• Works to develop supervisory staff to ensure an effective succession plan within the departments.
• Oversee staffing levels to allow for exemplary service to the guest while being reflective of maintaining and controlling labor expenditures.
• Assists the Hospitality Manager in maintaining all costs and expenses to maximize profitability reflective of business needs and demands.
• Responsible for ensuring tight cash handling procedures for various hospitality outlets.
• Maintains inventory of supplies at par levels for ordering and inventories to ensure timely completion of tasks and cost control.
• Maximize hotel occupancy and ADR through the utilization of the Revenue Management Team while maintaining an acceptable CPOR.
• Works with F&B leadership in analyzing and making sound decisions to maximize revenues in F&B outlets while maintaining acceptable COS and expenses.
• Responsible for the oversight of hospitality team members through reviewing departmental training, coaching, evaluations, and termination procedures.
• Plans, organizes, and completes work timely.
• Takes initiative, shows ownership, and goes above and beyond to assist guests with their needs.
• Accept feedback and coaching from supervisors.