Role OverviewAs a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.
What You Will Do
Responsibilities include checking guests in/out, collecting balances, posting room charges, making reservations, and responding to online reviews. You will also be responsible for answering and transferring calls, making courtesy calls, and coordinating with other departments to ensure a smooth response to guest requests.
Why It Might Be a Fit
We are seeking a highly motivated and customer-focused individual to join our team. If you have prior experience in a hospitality or customer service role, computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure, we invite you to apply for our team.
Requirements
- High School Diploma/GED
- Prior experience in a hospitality or customer service role
- Computer skills
- Attention to detail
- Excellent customer service skills
- Ability to work under pressure
Benefits
- Competitive Salary
- Paid Time Off and Paid Holidays
- Career Growth
- Medical/Dental with employer contribution
- Voluntary Life Insurance, Disability, and Aflac Insurance
- Company-paid life insurance and long-term disability
- 401 (k) retirement plan
- Travel Perks to Resort Locations
- Company Perks Program
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