Host - The National

The Host is the first and last point of contact for restaurant guests, responsible for creating a warm welcome, genuine smile, and attentive service. They manage reservations, the waitlist, and seating chart to create a smooth and organized guest experience. The Host must be able to learn and communicate knowledge of the restaurant, property, upcoming events, and dining offerings.

What You Will Do

The Host will greet every guest warmly and professionally, manage reservations and the waitlist, escort guests to their tables, provide menus, and introduce them to their server. They will also learn the restaurant's menu, including ingredients, preparation methods, unavailable items, and daily offerings.

Why It Might Be a Fit

You're a great fit for this role if you genuinely enjoy meeting people and creating positive first impressions. You must be able to remain calm, organized, and professional when the restaurant is busy or seating delays occur. You should be able to balance multiple priorities, including reservations, walk-ins, guest requests, phone calls, seating rotations, and team communication.

Requirements

• Previous restaurant or customer service experience required
• Previous Host or Server experience preferred
• High school diploma or GED preferred, or currently enrolled in secondary education
• Must successfully complete the restaurant's required training program
• Must be at least 16 years old, or 21 years old if required to serve alcoholic beverages
• Ability to read, write, and communicate fluently in English
• Strong interpersonal and customer service skills
• Basic knowledge of restaurant menus, ingredients, cooking techniques, sanitation, and service procedures
• Ability to learn and communicate knowledge of the restaurant, property, upcoming events, and dining offerings
• Familiarity with computer systems, reservation platforms, and ordering procedures preferred
• Ability to successfully multitask and prioritize responsibilities in a fast-paced environment
• Ability to work all shifts, including evenings, weekends, and holidays, based on business needs
• Must maintain a polished, professional appearance and follow all grooming and dress standards

Benefits

• Competitive hourly rate
• Opportunity to work in a luxury hotel environment
• Opportunity to learn and grow in a fast-paced restaurant environment
• Flexible scheduling
• Opportunity to work with a team-oriented and customer-focused team