Host

Brand-Essence
New York, NY
Category Hospitality
Job Description
Role Overview

The Host is the first and last impression of the Bagatelle experience, responsible for creating a warm, seamless arrival and departure experience while managing reservations, seating flow, and guest expectations with professionalism and genuine hospitality.

What You Will Do

Welcome every guest with genuine warmth, create a memorable first impression, ensure every guest feels recognized, valued, and welcomed from arrival through departure, and handle guest concerns and complaints with empathy and professionalism.

Why It Might Be a Fit

Success in this role requires excellent communication, organization, confidence, and the ability to anticipate guest needs before they arise, with a passion for hospitality and creating exceptional guest experiences.

Requirements

  • Minimum 1–2 years of host or guest relations experience in an upscale, luxury, or fine dining restaurant
  • Passion for hospitality and creating exceptional guest experiences
  • Outstanding interpersonal and guest relations skills
  • Demonstrated ability to remain calm, organized, and professional under pressure
  • Excellent verbal and written communication skills
  • Strong organizational skills with exceptional attention to detail
  • Ability to multitask while maintaining accuracy in a fast-paced environment
  • Experience with reservation management systems preferred
  • Professional phone etiquette and confident communication skills
  • Ability to anticipate guest needs and resolve issues with diplomacy and discretion
  • Multilingual abilities are a plus
  • High school diploma or equivalent preferred

Benefits

  • Dental insurance
  • Vision insurance
  • Tip pool
  • Paid holidays
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