Role OverviewAs a Host at Kimpton, you will provide exceptional customer service to guests, either on the phone or in person. You will be responsible for greeting guests, providing information, and coordinating reservations and seating. You will also be an advocate for the restaurant, creating personal experiences for guests, and developing relationships that will compel them to return.
What You Will Do
Provide information and support to guests, receive and coordinate reservations, provide fair and consistent seating, accurately handle paperwork and stock, receive incoming calls, take room service orders, check floor and tables for accuracy and cleanliness, assist servers, and perform other customer service related requests.
Why It Might Be a Fit
We seek out and celebrate people who have an innate passion for making others' lives better, are creative and self-leadership, and have a knack for providing exceptional customer service. If you are a people person, enjoy crafting unique experiences, and are passionate about hospitality, this may be a great fit for you.
Requirements
- Previous customer service or hospitality experience
- Able to prioritize multiple tasks in a dynamic environment
- Able to learn, retain, and present product, menu and allergy information to guests
- Knowledge of or ability to learn the restaurant point-of-sale system and reservation system
- Excellent interpersonal communication skills
- Food Handler Certification (if applicable)
Benefits
- Flexible schedule
- Ability to work weekends, nights, and holidays when needed
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