Hotel Assistant Front Office Manager

Hyatt
San Antonio, TX
Category Hospitality
Job Description
Hyatt is seeking an Assistant Front Office Manager to oversee the front office staff and guest services. Responsibilities include supervising staff, maintaining guest service standards, and achieving budgeted revenues and expenses. The ideal candidate will have a minimum of one year of previous front office management experience and proficiency in using Opera PMS, Colleague Advantage, and HotSOS computer systems.

Requirements

  • Supervise Front Desk staff: interviewing and onboarding new colleagues, disciplinary action, performance evaluations, training, payroll, and development.
  • Maintain standards of guest service quality.
  • Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
  • Develop short term and long term financial and operational plans for the guest service department.
  • Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
  • Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
  • Receive departmental related guest complaints and ensures corrective action is taken.
  • Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.

Benefits

  • Complimentary & Discounted Hyatt Hotel Rooms
  • Paid Time Off (PTO)
  • Competitive Pay
  • 401(k) Match
  • Medical, Dental, Vision Insurance after 30 Days of Employment
  • Tuition Reimbursement
  • Free Annual VIA Bus Pass/Discounted Parking
  • Free Meals Provided in Employee Cafeteria
  • Opportunities for Career Growth
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