Hotel Front Desk Evening/Audit

SR Hotel Management
Bethlehem, PA
Category Customer Service
Job Description
Role Overview

The Front Desk Evening/Audit team member will be the face of the hotel during evening hours, ensuring every guest feels welcomed and cared for. This is a fast-paced environment where the candidate will deliver exceptional customer service.

What You Will Do

Greet and check in/check out guests, perform nightly audit procedures, handle guest inquiries, process reservations, and monitor hotel security.

Why It Might Be a Fit

The candidate should thrive in a fast-paced environment, enjoy delivering exceptional customer service, and have prior hotel front desk or night audit experience.

Requirements

  • Prior hotel front desk or night audit experience preferred
  • Availability to work evening and/or overnight shifts, including weekends and holidays
  • Strong customer service and communication skills
  • Basic math and accounting skills for audit and cash handling responsibilities
  • Proficiency with hotel property management systems (PMS) a plus
  • Ability to multitask and remain calm under pressure in a fast-paced environment
  • High school diploma or equivalent required
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