Hotel Front Desk Supervisor

Crescent Hotels & Resorts

Portland, OR

Category Customer Service

Job Description

Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

Requirements

Interview, hire, train, and recommend performance evaluations for Front Desk staff
Respond to guest's special requests and needs
Implement company programs and supervise daily operations of the Front Desk
Supervise Guest Service Agents
Resolve customer complications and complaints

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