Role OverviewThe Front Desk Supervisor will supervise the front desk staff and provide exceptional customer service to guests. The role involves greeting guests, managing their stay, and providing a high level of service. The supervisor will also be responsible for hiring, training, and supervising front desk staff, as well as scheduling staff according to business demands.
What You Will Do
A typical day for a Front Desk Supervisor includes greeting guests, managing their stay, checking in and out guests, processing payments, and handling guest service requests and complaints.
Why It Might Be a Fit
To be successful in this role, you will need to have a passion for hospitality, be motivated to enhance the guest experience, and have the ability to work with a team in a fast-paced environment.
Requirements
- Must be at least 18 years old
- Attention to detail
- Hotel experience preferred
- Customer service experience preferred
- Ability to work weekends and holidays
Benefits
- Medical, Dental, and Vision plans
- Company-Paid Life and AD&D Insurance and Long-term Disability
- Flexible Spending/Dependent Care Account
- Short-term Disability & Accident plans
- Employee Assistance Program
- 401(k) Retirement Plan with company match
- Paid Vacation
- Paid Sick time
- 7 paid Holidays per year
- Referral Program
- Employee Recognition Program
- Employee discounts
- On-Demand Pay
- Hilton employee Team Member Travel Program
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