Role OverviewProvides customer service to guests of hotel by performing various duties such as greeting, registering, and resolving guest issues.
What You Will Do
Greet guests, register them, suggestively sell hotel rooms, issue room keys, and perform other duties to ensure guest satisfaction.
Why It Might Be a Fit
The ideal candidate will have excellent customer service skills, be able to work in a fast-paced environment, and be able to communicate effectively with guests and colleagues.
Requirements
- Provides customer service to guests of hotel
- Registers guests
- Suggestively sells hotel rooms
- Issues room keys
- Assigns rooms to guests
- Sets wake up calls
- Ensures guest safety
- Date stamps, sorts, and racks incoming mail, faxes and messages
- Records and communicates hotel guest special requests and problems
- Answers inquiries pertaining to hotel services
- Accurately checks out guests
- Communicates departures with housekeeping staff
- Accurately computes bill, collects payment, makes change for guests
- Makes, confirms and cancels reservations
- Answers and routes internal and external phone calls
- Posts charges to ledger
- Deposits guests' valuables in hotel safe or safe deposit box
- Maintains the shift-to-shift log
- Maintains the cleanliness and organization of the hotel lobby and front desk area
Benefits
- Health, Dental, Vision and other benefits available
- DailyPay
- 401k
- Paid Training
- Paid PTO
- Referral program
- Discounts at all Kinseth Hotel Corporation hotels and restaurants
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