Hotel Host (Guest Service Agent)

Hyatt
Washington, DC
Category Customer Service
Job Description
Role Overview

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork. They create an experience for hotel guests by offering welcoming, helpful, and exceptional service, while maintaining a clean, comfortable, and inviting environment.

What You Will Do

The Hotel Host is responsible for the complete guest experience, including guest check-in and out, servicing of meeting rooms, and maintaining a clean and comfortable environment.

Why It Might Be a Fit

This role requires strong communication skills, flexibility, and the ability to work in a fast-paced environment. The ideal candidate is a team player who is passionate about delivering exceptional guest service.

Requirements

  • Previous guest service experience
  • Ability to communicate well with guests
  • Schedule flexibility for AM/PM shifts, weekends, and holidays
  • Strong command of the English language
  • Ability to learn quickly and work in a fast-paced environment
  • Multi-tasking skills
  • Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
  • Basic computer skills (Word, Excel, etc.)
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