Hotel Host (Guest Service Agent)

Hyatt
Washington, DC
Category Customer Service
Job Description
Role Overview

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork, creating a welcoming and exceptional experience for guests.

What You Will Do

Responsible for the complete guest experience, including guest check in and out, servicing of meeting rooms, and maintaining a clean and inviting environment.

Why It Might Be a Fit

Requires strong communication skills, ability to multitask, and a desire to satisfy the needs of others in a fast-paced environment.

Requirements

  • Previous guest service experience
  • Customer service experience in a hotel or related field
  • Schedule flexibility for AM/PM shifts, weekends, and holidays
  • Strong command of the English language
  • Ability to learn quickly and work in a fast-paced environment
  • Ability to multitask
  • High school diploma or equivalent
  • Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
  • Basic computer skills (Word, Excel, etc.)
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