Hotel Host (Guest Service Agent)

Hyatt
Any Location, VA
Category Customer Service
Job Description
Role Overview

As a Hotel Host, you will contribute to the hotel's commitment to high-quality guest service and teamwork. You will create an experience for our hotel guests by offering them a larger-than-home experience with welcoming, helpful, and exceptional service, while maintaining a clean, comfortable, and inviting environment.

What You Will Do

Your responsibilities will include managing the guest experience, providing exceptional service, and maintaining a clean and inviting environment. You will be responsible for the guest check-in and check-out process, as well as the servicing of meeting rooms.

Why It Might Be a Fit

To be successful in this role, you will need to have a strong command of the English language, be able to learn quickly, and work in a fast-paced environment with guest interaction. You will also need to be able to multi-task and possess basic computer skills.

Requirements

  • Customer service experience, preferably in a hotel or related field
  • Schedule flexibility for both AM/PM shifts, weekends, and holidays
  • Strong command of the English language (speaking, reading, and writing)
  • Ability to learn quickly and work in a fast-paced position with guest interaction
  • Must be able to multi-task
  • Must be 18 years or older
  • High school diploma or equivalent required
  • Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
  • Basic computer skills (e.g. Word, Excel)

Benefits

  • Starting pay of $16.00 per hour
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