Hotel Host Lead (Guest Service Agent)

Requirements

• First contact for guest concerns
• Training of all new Hotel Hosts
• Conduct huddles to ensure clear communication of the days events to all Hotel Hosts
• Food & Beverage inventory and ordering
• Oversee FIFO (first in/first out) process with Food & Beverage
• Conduct property tours for new hires and clients as necessary to assist the Sales department
• Oversee group reservations to ensure that they are pre-assigned and pre-keyed
• Initiate boards for Housekeeping in the morning
• Walk through of public areas and kitchen with follow up report/checklist to management
• Responsible for overseeing proper meeting room set up/tear down for internal and external clients
• Act as Manager on Duty in the absence of management
• Inventory control of Hotel Host Stand supplies and kitchen supplies
• City Ledger follow up notices
• Expedia/hotels.com billing