Hotel Operations Manager - AC Hotel San Jose Downtown

Requirements

• Participate in preparing the annual operating budget and financial plans.
• Monitor expenses with a focus on labor costs and guest-consumed items.
• Oversee daily staffing needs, scheduling, and performance management.
• Train and educate team members to meet quality, service, and safety standards.
• Manage HR-related actions such as hiring, performance reviews, and disciplinary measures per company policy.
• Ensure guest rooms and public areas meet cleanliness and presentation standards.
• Establish and achieve guest satisfaction goals.
• Oversee security, inventory, and equipment control to maintain efficiency and minimize waste.
• Lead health and safety initiatives to ensure compliance and team member wellbeing.
• Manage all aspects of revenue generation, including rate strategy and promotional offerings.
• Maintain confidentiality of guest information and hotel data.
• Keep accurate records of reservations, messages, and other required documentation.
• Adjust rate specials and resolve discrepancies.

Benefits

• Paid Time off & Holiday Pay
• Benefits - Medical, Dental, Vision, 401K
• HSA/FSA Plans
• Employer paid life insurance
• Discounted Lodging
• Employee Assistance Program