Role OverviewThe Housekeeping Supervisor supports daily housekeeping operations by overseeing room attendants and housepersons, ensuring guestrooms and assigned areas meet Grand Hyatt standards for cleanliness, safety, and presentation. This role helps drive room readiness, supports service recovery, and partners with Front Office, Engineering, and Laundry to deliver a seamless guest experience.
What You Will Do
Daily Operations & Room Readiness, Quality Assurance & Inspections, Team Leadership & Coaching, Guest Service & Service Recovery, Coordination with Other Departments, Safety, Security & Compliance.
Why It Might Be a Fit
The ideal candidate is hands-on, detail-oriented, and comfortable leading in a fast-paced, high-occupancy environment. Strong knowledge of cleaning standards, room readiness processes, and quality inspection practices is required. Proven ability to lead teams in a fast-paced, high-volume environment is preferred.
Requirements
- Minimum 2 years of hotel housekeeping experience
- Supervisory/lead experience preferred
- Strong knowledge of cleaning standards, room readiness processes, and quality inspection practices
- Proven ability to lead teams in a fast-paced, high-volume environment
- Strong communication, organization, and problem-solving skills
- Basic computer/mobile device proficiency for work orders, room tracking, and reporting (systems vary)
- Flexible availability including weekends and holidays
- Ability to stand/walk for extended periods and move throughout guest floors and back-of-house areas
- Ability to bend, kneel, reach, and lift up to moderate weight as needed
- Ability to work around cleaning chemicals and follow safety protocols
Benefits
- Free Room Nights
- Discounted and Friends & Family Room Rates
- Medical, Prescription, Dental, and Vision Insurance
- 401K with company match
- Paid vacation, sick days, and holidays
- Paid Family Bonding Time and Adoption Assistance
- Tuition Reimbursement
- Free colleague meals during shift
- Employee Stock Purchase Plan
- Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more
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