Housing Assistant - Bilingual (Spanish)

City of New York
New York, NY
Category Social Services
Job Description
The New York City Housing Authority is seeking a Housing Assistant - Bilingual (Spanish) for the Leased Housing Department's Bronx Client Services team. The selected candidate must effectively communicate verbally and in writing in Spanish with clients who have limited English proficiency, as well as in English with clients who speak English. Responsibilities include reviewing household documents, conducting income and asset verifications, and ensuring compliance with HUD regulations and NYCHA policy.

Requirements

  • Review and evaluate household documents in accordance with HUD regulations, HOTMA requirements, NYCHA policies, and program procedures
  • Conduct income and asset verifications using HUD-approved verification methods and third-party systems
  • Calculate household income, adjusted income, tenant rent portions, utility allowances, and housing assistance payments accurately and timely
  • Process household composition changes, subsidy adjustments, transfers, and participant requests
  • Review and analyze case records to ensure accuracy, completeness, and compliance with program requirements
  • Research and resolve discrepancies related to income, assets, family composition, and subsidy calculations
  • Process lease renewal requests, rent increase requests, and rent reasonableness determinations
  • Prepare and process payment adjustments, retroactive corrections, and other case corrections as needed
  • Maintain accurate electronic case records and detailed case notes documenting actions taken
  • Respond to participant, owner, and internal staff inquiries by phone, email, and written correspondence in a timely and professional manner in both Spanish and English, as required
  • Ensure timely completion of assigned workload and adherence to departmental performance standards and deadlines
  • Identify, document, and escalate case issues, policy concerns, and system-related issues for supervisory review and resolution
  • Assist participants and owners in understanding program requirements, policies, and required documentation in both Spanish and English, as required
  • Support quality control and compliance initiatives by correcting deficiencies and implementing procedural updates
  • Collaborate with supervisors and team members to improve workflow efficiency and customer service delivery
  • Perform other related duties as assigned

Benefits

  • Choice of medical coverage plans
  • Deferred compensation plans
  • Defined pension benefit plan as a member of the New York City Employees Retirement System
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