Housing Assistant

City of New York
New York, NY
Category Human Resources
Job Description
FLD Housing Assistant is the internal liaison between developments and central office operations, serving as a link between Managers, Assistant Managers, and Housing Assistants in the field.

Requirements

  • Complete, analyze, and conduct essential tasks between the field such as emergency transfers, relocation transfers, inter project transfers, daily apartment selections, prepare weekly statistical reports, daily data entry into TSAP and Siebel.
  • Constant telephone communication with NYCHA’s field staff, DHS, District Attorney’s Office, city agencies advocates, applicants and residents.
  • Complete processing for the Emergency Transfer Program.
  • Monitor rentals for NYCHA, also verifies that apartments do not remain vacant and the proper selection process is being honored.
  • Process applications and transfers which are selected daily from TSAP that appear on the Borough Wide List; prepare cover sheets, FLD Transmittals, and e-scan to the selected developments.
  • Enter information obtained from the daily selection into Housing Assistants Universal Manual logs, with strong Siebel and TSAP navigational skills.
  • Process various types of transfers through the Siebel system, contact developments and residents to obtain documents. Work with PIMS to obtain information relating to residents and move-ins and move-outs.
  • Work with various weekly reports to obtain and verify data.
  • Research and respond to inquiries from Customer Contact Center and other inquires’ as assigned.
  • Perform other duties as assigned

Benefits

  • Choice of medical coverage plans
  • Deferred compensation plans
  • Defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS)
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