Housing Assistant

City of New York
New York, NY
Category Administration
Job Description
The New York City Housing Authority (NYCHA) is seeking a Housing Assistant for the Leased Housing Department's Bronx Client Services team. The Housing Assistant will perform work of ordinary difficulty and responsibility related to the administration and management of NYCHA's Leased Housing Department within the Bronx Client Services unit.

Requirements

  • Use HUD regulations, NYCHA policy, and procedure to review and evaluate documents to process lease renewals, annual, and interim recertifications
  • Perform income verification
  • Process household updates
  • Research and provide an accurate analysis of case activities
  • Analyze and resolve income discrepancies
  • Process lease renewal requests including rent reasonableness assessments
  • Create and process payment adjustments
  • Complete case corrections
  • Respond to information requests, emails, and correspondence
  • Ensure timely delivery of responses to inquiries
  • Identify and escalate case and system issues for immediate follow-up
  • Report system issues and suggest enhancements to improve operations
  • Perform other duties as assigned

Benefits

  • choice of medical coverage plans
  • deferred compensation plans
  • defined pension benefit plan
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