Role OverviewThe HR Operations Coordinator is part of a team that serves as the first point of contact for USAP Associates. The position is responsible for providing Tier I knowledgebase-driven support on HR tools, technologies, policies, processes, and programs.
What You Will Do
The ideal candidate will serve as first point of contact for USAP Associate inquiries/internal HR Workday transaction requests via phone, email or ticket, and perform initial documentation into the case management system and sorting/grading into tiers by level of complexity.
Why It Might Be a Fit
The ideal candidate will demonstrate knowledge of Workday system, communication (listening and responding), application of technology to research and respond using a knowledgebase, problem-solving, performing detailed work accurately and efficiently, and performing multiple tasks concurrently.
Requirements
- High School Diploma or GED equivalent required
- Two (2) years of HR operations experience (optional but preferred)
- One (1) year of experience in a customer service environment (optional but preferred)
- Ability to remain empathetic and customer-oriented in a fast-paced environment
- Strong communication skills (listening, speaking, writing)
- Strong organizational skills and detail-orientation
- Ability to quickly search for and locate information in online resources
- Results-oriented and able to consistently meet service level targets
- Fast-learner with a strong desire to learn
- Ability to adhere to policy in the maintenance of confidential information
- Ability to navigate HR systems (e.g., Case Management, Knowledge Management, Workday)
Benefits
- Quarterly bonus
- Base pay estimate $19.95 - $31.92 hourly
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