HRIS Analyst

City of New York
New York City, NY
Category Data Analyst
Job Description
DCAS's Human Capital (HC) Line of Service is seeking a Computer Specialist (Software) Level 2 to join the NYCAPS Central Bureau. This role focuses on system analysis, testing, and support within the NYCAPS system, ensuring accurate personnel and benefits information is accessible to NYC employees. The specialist will also be responsible for addressing system issues, liaising with technical teams, and assisting with Change Management tasks.

Requirements

  • Analyze new ATS projects / system enhancements
  • Perform user acceptance testing for ATS fixes and enhancements
  • Create user acceptance testing test scripts
  • Troubleshoot and analyze ATS issues
  • Work with OTI to resolve issues related to users' access to ATS system
  • Assist with Change Management team with communicating ATS enhancements
  • Track NYC Jobs related calls and e-mails via NCC's Oracle Customer Relationship Management system
  • Report to NCC and Human Capital management on trends and common issues reported by external applicants
  • Work with SmartRecruiters technical partners on system defects, enhancements, requirements, and solutions.

Benefits

  • Competitive salary
  • Comprehensive benefits package
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