Role OverviewServes as the day-to-day point of contact for HRSN providers and community-based organizations participating in or preparing to participate in HRSN service delivery.
What You Will Do
Supports provider onboarding, develops and delivers provider education, coordinates and resolves provider issues, and maintains collaborative relationships with HRSN providers and community stakeholders.
Why It Might Be a Fit
Strong relationship-building, communication, facilitation, and issue-resolution skills are required to work effectively with providers, community organizations, members, internal teams, and government partners.
Requirements
- Bachelor's degree
- Four years of related experience in healthcare, Medicaid managed care, provider relations, community engagement, program operations, care coordination, social services, or a related field
- Experience coordinating with providers, community-based organizations, members, or internal business partners to resolve operational issues and support program implementation
- Strong relationship-building, communication, facilitation, and issue-resolution skills
- Ability to communicate program requirements, workflows, and operational expectations clearly to external stakeholders with varying levels of Medicaid experience
- Working knowledge of regulated healthcare program requirements, provider operations, documentation standards, referrals, authorizations, billing, claims, and compliance expectations
- Good working knowledge of Microsoft Office applications to include Word, Excel, PowerPoint, and Outlook
- Ability to maintain provider trackers, issue logs, outreach documentation, meeting materials, and implementation status updates
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