Human Resource Service Center Specialist

Option Care Health
Madison, IL
Category Human Resources
Job Description
The HR Service Center Specialist is a key support position that provides superior customer service support to team members and assists in the maintenance and creation of HR Article content. The role requires a broad understanding of HR policies across each functional area and the ability to quickly learn new systems, processes, and technology.

Requirements

  • Researches and resolves inquiries submitted to HCM Case Management system
  • Manages the case management escalation process and ensures SLAs are adhered to
  • Handles tasks that route through Workday Inbox in a timely manner
  • Recommends process/customer service improvements and innovative solutions
  • Assists with delivering core HR processes such as onboarding, hiring, terminations, retirements, timekeeping, and program implementations

Benefits

  • Medical, Dental, & Vision Insurance
  • Paid Time off
  • Bonding Time Off
  • 401K Retirement Savings Plan with Company Match
  • HSA Company Match
  • Flexible Spending Accounts
  • Tuition Reimbursement
  • myFlexPay
  • Family Support
  • Mental Health Services
  • Company Paid Life Insurance
  • Award/Recognition Programs
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