The Human Resources Contact Center Specialist provides HR support to Macy's colleagues via phone, chat, and self-service cases. Specialists handle inquiries, resolve issues, and escalate needs to other teams while maintaining confidentiality. The role prioritizes excellent customer service and collaboration to improve policies and procedures. The position is primarily office-based with possible hybrid work arrangements based on performance.
Requirements
- High School diploma ...
Requirements: High school diploma or equivalent is encouraged. Candidates should have 6+ months of HR experience. This role requires excellent communication and customer service skills, plus the ability to work a flexible schedule