Role OverviewThe Department of Transitional Assistance (DTA) is seeking service-focused individuals for the position of Human Service Assistant (HSA). Our ideal candidate will provide written and oral translation services to assist clients and complete administrative tasks in a well-organized, efficient manner.
What You Will Do
Provide interpretation and translation services, assist applicants and clients, facilitate customer service delivery, greet and direct clients, promote customer service delivery, convey information, and provide administrative support.
Why It Might Be a Fit
The ideal candidate will have excellent written and oral communication skills, strong interpersonal skills, and the ability to handle multiple priorities in a fast-paced environment.
Requirements
- Excellent written and oral communication and reading comprehension skills
- Excellent listening skills, including the ability to ask questions to enhance communication and understanding
- Strong interpersonal skills which demonstrate the ability to work with diverse populations in multiple roles
- Ability to handle multiple priorities in a fast-paced environment and manage high-stress situations in a professional manner
- Ability to understand and apply policies and regulations
- Ability to be flexible in order to respond to changing requirements and priorities
- Ability to handle multiple responsibilities and meet various deadlines through strong organizational and time management skills
- Ability to read, write, and converse with clients, colleagues, and external contacts in English and a second language
- Two or more years of work experience, with written and oral translation duties, in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling
Benefits
- Comprehensive Benefits
- Employee Benefits and Rewards
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