Human Service Assistant- Fall River- Spanish, Cape Verdean Creole, Portuguese

Requirements

• Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication.
• Convey information and explain actions to clients with varying expectations, needs, cultures, and languages.
• Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination.
• Facilitate customer service delivery by providing services to clients, such as responding to inquiries and explaining basic department procedures.
• Inform and direct clients in the lobbies, waiting rooms, and self-service stations.
• Promote customer service delivery through document processing and management.
• Utilize Department systems and equipment and provide ongoing assistance and support to Social Workers.
• Stay current and up to date with self-service options, including but not limited to kiosks, scanning, DTA Connect, and Mobile apps.
• Exchange information with internal and external contacts per existing department policies.
• Provide administrative support within the local office as assigned by the supervisor.

Benefits

• Comprehensive Benefits
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• An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.