Human Services Assistant III

The Human Services Assistant III serves as the initial point of contact for clients seeking benefits and/or services, screens clients, and explains programs, services, policies, and procedures.

What You Will Do

Responsibilities include screening clients, interviewing clients, explaining programs, assisting clients with applications, evaluating and approving agency providers, researching information, and providing information regarding various programs and benefits.

Why It Might Be a Fit

The ideal candidate will have considerable knowledge of customer and personal services, human behavior, and community resources, as well as skill in operating automated office equipment and using computer-driven word processing and spreadsheet programs.

Requirements

• High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field
• Relevant work experience in public administrative support work
• Considerable knowledge of principles and processes for providing customer and personal services
• Working knowledge of human behavior and performance, individual differences in ability, personality, and interests, learning and motivation, mathematics, and research methods
• Skill in operating a variety of automated office equipment and using computer-driven word processing and spreadsheet programs