Human Services Assistant III

Requirements

• Screens clients for benefits and services
• Interviews clients and explains programs, services, policies and procedures
• Assists clients with applications
• Evaluates and approves agency providers
• Researches information
• Serves as initial point of contact for applicants
• Interviews applicants for benefits and/or service programs
• Provides information regarding various programs and benefits, general eligibility requirements, policies and procedures
• Assists clients with completing applications and performs initial screening of applications
• Provides information to clients seeking services and directly makes referrals for services
• Researches a variety of databases to obtain and/or verify information needed to process applications
• Maintains logs of client documentation received
• Schedules and coordinates appointments for clients to meet with benefit, employment or services staff
• Contacts clients for requested/needed information and responds to routine questions in person, e-mail or by telephone
• Analyzes needs and coordinates resources that will support families/clients and generates payment for services when appropriate

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Life insurance
• Dental insurance