Role OverviewCoordinates employee safety statistics, tracks safety training, manages truck inventory counts, generates on-call schedules, assists with customer surveys, and follows up on connected system's needs. Works with CRC to schedule customer service requests and maximize technical resource productivity and profitability.
What You Will Do
Receives customer requests, determines customer needs, matches appropriate Technician or Team Lead, communicates action plan and services, ensures work is performed to customer's expectations, and reconciles all service requests daily.
Why It Might Be a Fit
Analyzes and assesses technical team performance, adjusts as needed to enhance customer satisfaction in a cost-effective manner, and develops and maintains viable long-term relationships with customers and subcontractors.
Requirements
- High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
- Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, PowerPoint, and Internet business application usage and strong data management capabilities.
- Able to prioritize work activities based upon financial impact to desired business goals.
- Able to influence diverse teams to accomplish tasks/goals.
Benefits
- Competitive benefits package
- Hourly range: $33-45
- Internal equity and alignment with market data
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