Role OverviewWe are seeking a highly skilled Customer Service Coordinator/Dispatcher to join our team at our West Palm Beach, FL location. The position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians, answering incoming phone calls, providing exceptional customer service, and entering ticket information into the computer correctly.
What You Will Do
Responsibilities include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation. You will also be given an opportunity to grow professionally, personally, and financially.
Why It Might Be a Fit
To be successful in this role, you must possess a minimum of two years office/customer service experience, a professional appearance, excellent interpersonal skills, a strong customer service attitude, and the ability to plan and schedule work rather than just react.
Requirements
- a minimum of two years office/customer service experience
- A professional appearance
- Excellent interpersonal skills with the ability to interact with all types of customers
- Strong customer service attitude
- Able to plan and schedule work rather than just react
- Ability to work as part of a team
- Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software
Benefits
- competitive salary
- monthly bonus plan
- incentive plans
- medical, dental, vision, prescription drug coverage
- company supplied life insurance
- paid vacation
- paid holidays
- 401(k) plan with employer match
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