Hybrid Desktop Support Analyst

HELION TECHNOLOGIES INC
Springfield, MA
Remote
Job Description
Join Helion Technologies as a Hybrid Desktop Support Analyst and be part of a high-performing team that values expertise, collaboration, and continuous learning. Work from home and enjoy a range of benefits, including paid certification training and 401(k) with company match. As a Hybrid DSA, you'll be responsible for providing swift, courteous support to clients and troubleshooting tier 1 related issues.

Requirements

  • Knowledge of computer software, operating systems, hardware, and networking.
  • Experience with software as a service (SaaS) and other software hosting protocols.
  • Excellent verbal and written communication skills.
  • Good problem-solving and critical-thinking skills.
  • Ability to work in a team as well as independently.

Benefits

  • Work From Home for most positions
  • Paid certification training materials & exam reimbursement
  • 100% company-paid medical premiums (individual coverage) + company-funded HRA
  • Dental & Vision Insurance
  • Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
  • 401(k) with company match
  • Company-paid Life & Long-Term Disability insurance
  • Supplemental life & short-term disability options
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