Role OverviewThis role combines customer service and sales, supporting the Branch Operations team and driving contractor business within the branch. The ideal candidate will thrive in a fast-paced environment, demonstrate product expertise, and deliver outstanding customer experiences while actively contributing to sales growth.
What You Will Do
Serve as the primary point of contact for clients, provide front-line customer service, drive contractor business, and manage account activities. Promote the Emser brand identity, competitive differentiation, and product philosophy to customers and prospects.
Why It Might Be a Fit
The ideal candidate will have strong communication skills, ability to build and maintain relationships, and proficiency in inventory management and sales metrics. Bi-lingual skills are a plus.
Requirements
- 3+ years of combined sales and customer-facing experience
- Strong communication skills (written and verbal) at all organizational levels and with customers
- Ability to build and maintain relationships with contractors, designers, builders, and trade professionals
- Proficiency in inventory management, sales metrics, cycle counts, and basic math functions
- Knowledge of database and query functions; JD Edwards experience preferred but not required
- Outstanding leadership, critical thinking, decision making, and listening skills
- Ability to read and respond to non-verbal communication and employ influence, relationship building, and open communication tactics
- Design knowledge to assist customers in product selection and placement
- Results-driven, highly organized, and able to thrive in a busy, high-stress environment
- Professional appearance and demeanor
- Bi-lingual in Spanish or other language as appropriate for the area is a plus
Benefits
- Hourly compensation
- Traditional workday, typically Tuesday through Saturday
- Occasional additional hours based on business needs
- Reasonable accommodations may be made for individuals with disabilities
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