Hybrid Warehouse and Customer Support Representative

Emser Tile LLC is seeking a versatile Hybrid Warehouse and Customer Support Representative for our local branch. The role involves delivering outstanding customer service, working collaboratively with the Branch Operations team and Sales Team members, and performing warehouse operations as needed.

What You Will Do

The primary responsibilities include acting as the primary point of contact for clients, entering and verifying orders and account information, and performing warehouse operations such as inspecting, identifying, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory.

Why It Might Be a Fit

The ideal candidate will be results-driven, customer-focused, highly organized, and detail-oriented, with strong relationship-building skills and composure under pressure. Bilingual in Spanish and English is preferred, or other language as appropriate for the area.

Requirements

• 1-3 years of experience in building, construction, design, or warehouse environments preferred
• Results-driven, customer-focused, highly organized, and detail-oriented
• Ability to work effectively as part of a team and thrive in a busy environment
• Outstanding leadership, critical thinking, decision-making, and listening skills
• Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust
• Knowledge of database and query functions; functional computer skills required
• Ability to accurately read and respond to non-verbal communication
• Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking
• Ability to create and produce basic sample boards and handle inventory safely and efficiently
• Forklift certification and experience using a wet saw are a plus
• Must be able to pass a background check

Benefits

• Regular, predictable attendance is an essential function of the job
• Ability to operate a forklift safely and efficiently will be required
• Employees are expected to maintain a clean, professional appearance and adhere to the company’s dress code policy to represent our brand