IBS Customer Service Specialist I

Bank Independent
Decatur, AL
Category Data Analyst
Job Description
Provide exceptional service to customers, clients, and team members through relationship building, effective communication, and collaboration. Create a premier accounts receivable experience by actively listening, researching account discrepancies, and facilitating dispute resolution.

Requirements

  • Actively listens
  • Initiates proactive conversations
  • Communicates effectively through verbal and written correspondence
  • Collaborates with customers, clients, and team members
  • Interacts with all parties in a positive manner
  • Researches account discrepancies
  • Investigates delinquent accounts to identify the cause of delayed payment
  • Confirms legitimacy of invoices
  • Facilitates dispute resolution
  • Maintains accurate account records
  • Engages management on changes in pay history, ability to pay, and willingness to pay
  • Uses multiple web-based applications
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