Role OverviewAs an Implementation Project Manager for our Senior Living portfolio, you will be responsible for upholding high standards while contributing to a fun and energetic company culture. This role demands exceptional patience, resilience, and communication skills to deliver true white-glove service to sensitive clients. You will thrive under high-pressure, tight timelines while collaborating across Sales, Product, Data, and Support teams.
What You Will Do
Project Orchestration, Resource Coordination, AI-Enhanced Workflows, Quality Assurance, Manage Post-Implementation Support, Execute Technical Troubleshooting, Stakeholder Influence, Strategic Reporting, Product Evolution, Market Insight.
Why It Might Be a Fit
You will be a creative problem solver, adept at adapting and manipulating software beyond its standard configuration to meet unique client needs. You will possess deep technical curiosity to troubleshoot complex issues and explain them clearly to non-technical users.
Requirements
- 3-5 years of experience in project management and customer service
- At least 1 year of using artificial intelligence tools daily for work responsibilities
- Bachelor’s degree or equivalent experience
- Exceptional Communication Skills
- Superb Client Focus
- Crisis & Escalation Management
- Advanced organization
- Critical Thinking & Problem Solving
- Systems Master
- Applied AI & Documentation
- Technical Troubleshooting
- Quality Assurance
Benefits
- Salary of $70,000 - $75,000
- 100% coverage of employee’s health, dental and vision insurance with basic plan
- Up to 12 weeks of paid parental leave
- Up to 18 days annually of PTO & 10 holidays per year
- Dog-friendly office
- 401(k) match up to 4 percent
- Annual stipend for personal growth through our Grow475 program
- On-site amenities including a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge
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