Implementation Specialist, UCaaS / CCaaS

BCM One
Whitpain Township, PA
Job Description
BCM One is looking for an Implementation Specialist, UCaaS/CCaaS to join their Skyswitch team. The role combines technical expertise with solution consulting, product demonstrations, and partner enablement to support reseller partners and internal sales teams. The Implementation Specialist will help position and drive successful deployments of BCM One's UCaaS / CCaaS solutions by advising on platform capabilities, recommending best-practice approaches, and ensuring partners maximize value from their cloud communications offerings.

Requirements

  • Serve as a trusted technical resource for UCaaS and CCaaS solutions, supporting both internal teams and external reseller partners
  • Deliver product demonstrations, walkthroughs, and high-level solution presentations
  • Assist partners with onboarding, provisioning, and setup, including UCaaS, contact center, and related services
  • Act as a liaison between partners, internal teams, and engineering when deeper technical support is required
  • Support partners throughout the customer lifecycle—from pre-sale solutioning through post-sale enablement
  • Answer technical questions, provide best practices, and help partners confidently present solutions to end customers
  • Stay current on industry trends, emerging technologies, and competitive offerings to ensure credibility with partners
  • Collaborate closely with Sales, Account Management, Partner Account Specialists, and Professional Services teams

Benefits

  • Competitive industry salaries
  • Comprehensive medical, dental, and vision insurance
  • Company-provided life and disability insurance
  • Matching 401(k) plan
  • Employee Emergency Assistance Fund
  • Paid holidays and vacation time
  • FMLA
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